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Atención Telefónica

Scheduled on 10/10/2018 00:00:00 Status In-Progress Estimated finish 31/10/2018 00:00:00

Phone service Inactive.

The purpose of this post is to extend the information of the "temporary" elimination of telephone attention, since some users do not know it, just as we informed the first time due to force majeure circumstances.
Our network was the target of extortions led by New York gangs that are being investigated by the security forces of international computer crimes.

The daily telephone threats lasted 6 months, as a form of pressure and attrition, for 6 months in October of 2017, which is said soon.
Performing threats of DDoS attacks that were executed every night. These calls came from a company with different numbers every day.
It was put in the hands of the National Police and the FBI, because they were experts in this type of fraud, phishing, etc.

We decided to change the number, and restrict international calls, but also from Spain, remotely.

When asking a new company like Telefónica Movistar, we were surprised leaving the terminal unconfigured, due to their complexity they do not know how to configure it (Movistar Fusion - Digital switchboard)
Again another operator has to put the switchboard.

The Movistar Fusion digital switchboard for business never got to work properly with a speech and they do not have technicians who know how to configure them properly.

This prevents us from telephoning, and the need to put a number 902.

Associated servers / services

Calls

CLOUD STORAGE

Scheduled on 15/09/2018 04:30:00 Status Resolved Fault / Issue Estimated finish 24/09/2018 13:00:00

Dear user,

we're reconfiguring the Storage server for the Proxmox Cloud, This is at 80% and will be online on the next hours.

Associated servers / services

CLOUD SERVERS

BIG STORM BURNED FUSE THREEPHASE - AVERIA DE FUSIBLE LINEA TRIFASICA - FUERTE TORMENTA ELÉCTRICA

Scheduled on 15/09/2018 04:00:00 Status Resolved Fault / Issue Estimated finish 15/09/2018 13:00:00

DEAR VALUED USERS,

Yesterday afternoon at 7 p.m Paterna had a BIG STORM that damaged a FUSE from the three-phase POWER SUPPLIES BURNED the general protection fuse.

The Diesel GENERATOR GENSET supported the total power supply load until finished 400 liters of diesel at 4 AM.

This morning the Fuse has been replaced and all Bare Metal servers and platforms and Network Cores went back online.


We apologize for not having reported so far, because we have needed time to reactivate services that were not raised.

In case your server is not accessible, please open a ticket to locate it quickly on your extranet, and verify it via KVM, IKVM or physical Monitor.

Associated servers / services